The analogy between marketing and a business is similar to the
relationship of body and food. Marketing is the heart of the business.
Every business is different so each business has to offer marketing and
development, which fits each unique business's need. There are many ways
of developing and marketing for any business, but first let's find the
true concept and definition of marketing.
Marketing definition:
"Marketing
is the activity, set of institutions, and processes for creating,
communicating, delivering, and exchanging offerings that have value for
customers, clients, partners, and society at large".
1- Thinking advertising is marketing:
The
biggest mistake most of the business owners make is to think
advertising and spending money is the only marketing way exist. This
group only focuses on advertising, which when the desire result is not
achieved at the end of the month, they complain of how much money they
wasted away. Advertisement is merely one of many ways of marketing.
2- You don't enjoy what you do:
As
stated above Marketing has many ways and approaches. The main marketing
for your business is to love what you do. Nothing is better than your
"Love what you do" attitude since it brings out your creativity, shows
your talent and tells everyone how devoted you are to your business.
Your daily positive attitude defines the successful future of your
business. The love of your business construe in your daily interaction
with new clients, employee's moral and making important and effective
marketing decisions. To be a good marketer for your business, first rule
is your love for what you do.
3- Don't have a good business plan:
What is business plan?
"A
written document describing the nature of the business, the sales and
marketing strategy, and the financial background, and containing a
projected profit and loss statement".
Having a business plan is
like having a map. Many businesses start their business ignoring this
very effective tool and get lost in the middle of the road. Every
business plan states the exact details of the business's concept and
outlines clearly the marketing strategies, profit and loss, demographic,
place of business, finances and targeted niche market. In order to make
a solid business plan:
A) Know your business inside and out
Knowledge
of your business is important to know the answer to all the categories
of business plan. If you do not know the concept of your product or
service, business plan and the pillar of your business does not exist.
B) Study, analyze and scrutinize
When
you know the back and forth of every detail in your business, you can
access all the required information needed to project your business in a
business plan. In order to access all this information you need to
study, analyze and scrutinize every file and information in libraries,
city records and valid informative site on the Internet.
C) Print it and have it accessible
When
you put all the info together and created your fully detailed business
plan, print a copy and keep a file handy and accessible.
Your
projected analysis for the business works as a map to your success.
Don't drive to an unknown destination, not having a map on hand.
4- Don't have any plans:
Marketing
and developing its strategy is vital for every business. Marketing
works as fertilizer to boost the lawn of your business. Even more
importantly, marketing acts like sun to shed light and direction to your
business for finding leads for the potential clients. Marketing is like
having your open sign on in the dark street. I think I emphasized
enough and you understood how important marketing is for any business,
small or large.
5- Not analyzing the market for correct pricing.
Every
business offers products or services. Then producing and providing the
products and services involves certain cost and fees. Setting the price
according to the market is very important and cause for a major failure
for small businesses if done without market awareness. The root and
source to find a perfect price is your business plan. It is necessary
for every small business owner to investigate:
A) The demographic income of the targeted niche and audience:
The
business plan states the average income of the targeted audience and
the niche market. Set prices based on the factual statistic and spending
ability of potential clients.
B) Market needs and economy balance:
An
involved business owner is always aware of the market needs and the
economy balance. Based on your niche market, be on top of the factors of
change in economy that can impact your client's ability to spend. If
you deal with bankers and investors, keep up with stock market news and
its daily changes and adjust your prices regularly.
C) Competitive market prices:
A
business person is always on a lookout for its competitors and is aware
of their side of story. It is necessary to know your competitors and
adjust your prices based on their offering and similar services.
D) Demand of the product or service:
Investigate
the demand before putting the price tag on your product and service.
You can find this information through the data in your business plan.
Balance your prices based on the market demands;
- If you projecting a good volume of sale, price it lower than competitors.
- If the demand is lower and the project of volume is slow, price higher to accommodate the distance between each sale.
E) Uniqueness of the product or service:
A unique product and service in the market attracts more attention. Price it higher than other regular products.
F) Acceptable profit margin range in the area:
Profit margin's acceptability is always decided based on the market and economy as well as the market demand for the product.
- Consider a big city. If you have a product or service that is
unique, but projecting a high volume of demand, based on the economy and
your targeted niche, the profit margin should set higher than normal.
- In a small community, If you are investing on a product with limited demand, go conservative on your profit margin.
6- Not having any budget
Many
small business owners make a big mistake and do not place any budget
for daily, monthly or yearly marketing plans. Whatever the profit and
loss data projects on your business, it must include certain amount of
budget for marketing plans that are realistic and traceable.
Unfortunately small business owners mostly have no budget and deduct the
cost of marketing plans from their profit data. This particular budget
assignment is very effective in the future of business growth. Increase
the marketing budget with business slowly reaching the peak of demands
for your product and services.
7- Spending money on non-traceable ads
As
the market changes, so as the marketing plan, pricing and target
audience. Invest and assign marketing plans that are traceable.
Traceable marketing means follow-up charts to analyze data.
The
worst mistake of marketing is to spend money on a plan that cannot be
traced and measured. This marketing mistake is wasting money or in other
terms is shooting in the dark.
8- Do not trace the result
Many
businesses have assigned a budget for the traceable marketing plan but
sadly do not follow-up on the result and do not trace it. This is just
the same as spending wasteful money on non-traceable.
9- Think in a closed box:
Each
business is unique. Even if the business offers a same product as other
business few streets down the road, the two are still unique and
different in many ways. The biggest mistake small business owners make
is to follow other businesses' footsteps. Marketing and its strategies
should not have any limitation. Think of marketing out side of the box
and do not limit the marketing strategies to a cliché approach others
do. Be creative and design a plan unique and suitable for the very
business.
10- Don't know what plans to set:
Everyone
is familiar with the word marketing. The first conversation when
opening a new enterprise is "Lets do marketing!" But do we all really
realize the core meaning of it?
I compare marketing strategies and its unique approach to our fingerprints, which is distinctive. Many understand the word
marketing but are not familiar with how to set the strategy and the game planning related to the business.
It
is a big mistake not knowing how to set the strategies while being
fully aware of marketing important role in the business. Since setting
the marketing plan requires research, analysis and knowledge of he
market, hire a professional researcher and marketer to create the
necessary game plan.
11- Assuming the product or service will sell itself:
One
of the biggest marketing mistakes is to assume your product or service
is going to sell itself. This assumption is misleadingly translating
marketing into advertisement. I have met many small business owners who
declared that quote-to-quote "I don't spend money on the marketing, to
me I only rely on word of mouth".
Word Of Mouth is
the strongest way of marketing. So what this small business owner was
under impression that he does not do any marketing because he thought
marketing was spending money on advertisement. So he was counting on the
most effective marketing, the word of mouth. Word of mouth consists of
two factors:
A) Product or service:
People have to like the product or service to continue talk about it and refer their friends.
B) Customer service
Another
major difference between businesses is the level of customer service. I
didn't say the level of good or bad. What I mean is each business owner
or employee that has been fully trained to look after a client as a
customer service has his or her own charm. This specific charisma and
character make the business unique to others and is a major influence
for word of mouth.
Let me give you an example of how powerful the
word of mouth and spreading the word is to any business. While ago, I
worked as a junior manager in an up-scale restaurant. The general
manager identified his target niche as young professionals in downtown
area. So he hand-picked few employees in the same age range as the
targeted niche to use public transportation and talk about the
restaurant among each other. His decision, although was not directly
traceable, but yet had an amazing effect. How did I analyse the result
and witness the proof?
The restaurant offered comment cards,
asking "How you hear about us?" and many without any surprise responded
via word of mouth in public transportation.
Even if the business
owner is avoiding any advertisement cost, they still rely on spread of
word about their service and product via the community and the word of
mouth marketing.
12- Don't know the target audience:
To
plan and set a marketing strategy, any small business has to have a
direct target niche as an audience. Analyze everything about the niche
audience. The list certainly is not limited to the audience's income,
age, interest ratio to the product, sex, education, commitment ratio and
their loyalty.
13- Don't know the competition:
The
best way to analyze the market is to get familiar with the competition
and rivals. It might sound cliché but as the Godfather movie suggested, "
Keep you enemy close". Or if I may rephrase "
Keep your competition close and be aware of their moves".
This
is especially important for small business owners in small community to
have a good relationship with other competition. To share my experience
in the same restaurant I used to manage, the general manager always
encouraged me to go to other local restaurants and dine. He even offered
to pay the bill. All I had to do was to analyze everything from the
greeting, staff knowledge, manager's presence, client's relation and the
overall quality. My report helped him to understand his competition
strengths and weaknesses.
14- Hiring wrong person to do marketing:
Many
small business owners out of desperation and lack of networking, hire
wrong people to do their marketing. As we said earlier, every business
has unique offering and services so must focus on unique planning for
its marketing strategies.
It is the small business owner's responsibility to hire a professional firm who can relate to the business's need and offerings.
A good reputable marketing firm whose focus is to promote books and authors in not a good fit for a small local bistro.
15- Underestimate the value of existing clients:
A good businessperson always knows the value of the existing clients;
The
best way of follow-up with the existing clients is to create
informative data about them. Many small business owners lack this very
important source of information. To avoid this mistake, keep a record of
every client's information. If the information requires certain
personal data, keep it in a safe and secure place.
A client whom
already has experienced your product and service knows about the quality
of it. Always do follow-up calls and do not be afraid to ask how they
liked the product or service. Even if the client responses back with
dissatisfaction is a perfect opportunity for the business owner to fix
the problem.
Gain a new customer is costly. I am gong to explain this by an example:
"
Nancy
enters Joe's café because of a coupon she found in a local magazine
offering 10% discount. She solely relies on a menu attraction, prices,
quality of the food and customer service. Joe the owner spent lots of
money and time for marketing after analyzing the community needs, price
affordability and the targeted niche market.
Joe has three ways to collect emails or phone calls for follow back:
A) placing a note pad in front of the cashier's desk asking new clients to write email or contact info for special promos.
B) Placing a glass bowl by the cashier's desk offering the weekly draw of free lunch from dropped business cards.
C) Offering comment cards and asking for contact info.
Joe
has three ways to accumulate client's information and follow-up with
them. So everyday he goes through all the information and creates a
secure data.
Nancy finds the place charming and the food
great but not a good customer service. It is Joe's responsibility to
follow-up and gain back Nancy's business once again to avoid spending
all the money and time all over to attract another new client."
Existing
clients are the perfect way to promote every business. Send special
offering, communicate with them and even ask them to share your business
with their friends. Respect the boundary between proper communication
and spamming.
16- Not offering giveaways and novelty items:
One of the most effective ways to attract clients is to giveaway your product or service for free.
A)
Test run: Offer a monthly test run of your product and service and
giveaway a free sampler. People love to get samplers. It gives them
information about your business and its quality.
B)
Propose monthly contest: Proffer a monthly contest and giveaway prizes
based on participating in your business. People love contest and it
excites them to know they can win something. If it didn't work, Lottery
and Casinos didn't exist.
C) Give out novelties like mugs, pen, key chain, notepad, calculator, shirts and hats with the business information printed on it.
17-Wrong niche:
As a business owner recognizing correct niche market target is necessary for further marketing planning and budget assignment.
To
explain this better lets picture a shoe store that carries high-end
fashion shoes for women. The first thing that comes into the mind,
high-end fashion niche is only younger generation and teenagers. A good
business owner will explore the possibilities to analyze further more
into the data from business plan to understand the local community
needs.
If selling high-end, then its higher quality and higher
prices. A teenager on a student living budget cannot be a direct and
only target niche. So the correct niche is a professional and higher
income spender who is more
interested in quality without considering the price tag.
This
example clears how a business owner distinguishes the certain target
audience by analyzing the local market data from business plan. With
enough knowledge in market research, the business owner avoids wasting
the marketing budget on a wrong niche.
18-Not participating in community:
"Every big things has small beginning"
Regardless
of the geographical target of any business, whether global or corner
store in a small village, it all begins with local community.
Who
are the first people you would share news with in your everyday life?
Family and friends are the strongest link to marketing and spreading the
word. It starts from friends and family and spreads to their friends
and family and before you know it, is a snowball effect and cumulative.
The local community is the test run before spending a time and money on a dead-end marketing plan.
19- Do not own an informative and representative website:
Internet
plays a great deal of connection in people's life everyday. Many
customers use the Internet to search and review local businesses. No
matter what kind of business, it requires an informative and
user-friendly website. A good business website is a gateway that
welcomes customers to enter and experience the business offering.
Many
small business owners making mistake and assume their line of business
does not need a website. With daily development of technology, people
get more connected via Internet and do their shopping online. Search
engines get stronger everyday by developing codes and programs to bring
up the exact and precise inquiry.
20- Do not appreciate the value of the Internet:
With
a vastly growing competition on the Internet and the increase in demand
for business development, simply having a website that offer
information is not enough. Popular search engines are only producing
websites in their search result, which have better ranking. Many small
business owners simply making a big mistake by avoiding the presence on
the Internet and ignore the growing highway to success. Every business
must have an informative website and optimizes the business on search
engines, social media and popular relevant forums. This subject of
Internet marketing and its highly effective marketing plans is a lot of
subject to cover in this article.
21- Expecting too much in short time:
Do
not expect too much in a short time. There is always cause and effect
but it requires proper time period to produce best effect. A seed needs
time to open the surface and grow to a strong tree. But it requires
water and good fertilization. Marketing is the water and fertilization
to the business. It takes time for a good marketing plan to spread the
roots and make a strong holding ground.
"Rome was not built in a day"
It took generations and much hard work of skilled engineers, planning and proper budgeting to build the mega city of Rome.
Can you hold a roof without building the pillars and the walls?
Marketing is the pillar of the business. Without marketing and planning, business lacks a foundation.
Many
business owners place the marketing and development in their last page
when the business opens its door to the public. Marketing starts when
the business idea takes shape. It begins before the business is even
called a business. Avoid making marketing mistake and start your
marketing with knowledge and strategy.
Marketing is the heart of
every business and keeps the health of the company in balance. But treat
the heart right. Eating healthy, exercise and lack of stress are
keeping the heart healthy to beat the life into our body. Practicing and
implementing the right marketing strategies keep the business in shape.
Don't make mistake if you had a good run. Many small business owners
get too excited for this temporary beat of recognition and look at it as
everlasting. To keep a good balance in business, marketing and planning
should match the flow of the business. Increase your strategies as your
business grows and increases.
Marketing is the pillar of every
business and is the only foundation to go further, faster. Imagine a
boat with no engine crossing the Atlantic. The marketing to a business
resembles the engine to a boat. The planning and strategy of the
marketing to the business is the safety gear of the boat that keeps it
balance and not to tip over.